Episode 65 - How to Grow a Consulting Practice: Renée Giarrusso on Tribe, Positioning and Purpose

Jane Anderson Leadership & Communication Expert Renée Giarrusso

Podcast is also available on the versions below:

Get Notified Of Future Episodes on Apple Podcasts | Spotify


 

What does it take to grow a consulting practice beyond the work you deliver every week?

In this episode of The Jane Anderson Show, I sat down with Renée Giarrusso, a leadership, communication and mindset expert and the author of Gift Mindset. The conversation is part of a series with people from my Women With Influence community and people I have worked with and mentored. The aim was to go under the bonnet of her practice.

Renée spent 12 years in corporate before she started her own practice, nearly 16 years before we spoke. She shares how her message has evolved, why she chose a publisher for her latest book, and what she changed when parts of her practice were not working.

What I valued most was her honesty. She talks openly about overthinking, about the trap of nurturing the wrong relationships, and about what she is still learning.

Note: Renée refers to “this year” as 2021, so the figures and timing she mentions reflect that point in her practice.

From Corporate Leadership to Her Own Practice

Renée had 12 years in corporate, in a variety of senior leadership, sales and marketing roles. Along the way she discovered how much she loved technical development and coaching, and she began running many of the trainings. It became the favourite part of what she did.

Leaving was uncomfortable. She had the safe cocoon of the corporate world, but she knew her big why. It is still a big part of her purpose today: making workplaces better places to work.

She applies what she has seen across a diverse range of clients to leaders and teams who want to grow. She is not their manager. They are there because they want to grow.

How Renée’s Practice Evolved Without Losing Its Message

Renée describes herself as a “high to medium change person”. Every three to three and a half years her message stays the same, but she has new content and new ideas. She says that keeps her happy.

Limitless Leadership and Gift Mindset become one message

Limitless Leadership is the name of one of Renée’s programs and brands. A Limitless Leader, she explains, keeps learning: unlearning, rethinking, relearning and refreshing.

What she realised is that the foundation of all the enablers and tools is self-leadership and mindset. Gift Mindset has since become part of her Limitless Leaders programs. She sees a Gift Mindset culture and Limitless Leaders and teams as one thing: connection, collaboration, openness, sharing and growing each other, whatever role you are in.

I put it to her that this is a challenge many consultants face. It is easy to say, “I’m in the leadership space, so I’ll stay there.” Renée’s practice has kept its leadership identity while its thinking has moved towards cultures that embrace a Gift Mindset.

She offered a useful way to see it. Leadership is like a movie title: a big word people understand. Underneath it sit communication, motivation and mindset. To Renée, mindset is foundational, so she amplified her work there.

Three ways the practice delivers its message

Renée describes three parts to her business:

  • Coaching: one-on-one and group coaching, with some contract coaches who help her scale.

  • Transformational workshops: for leaders and teams, from presenting and mindset to enabling leaders to lead, not manage, and to create future leaders.

  • Speaking: the third way she delivers her message.

Books, publications and podcasts support the message across all three. She works with leaders at all levels, including mid-tier leaders, and with their teams. Her team programs focus on collaboration, understanding, motivation and connecting.

Between April 2020 and what she thinks was June 2021, she delivered about 190 virtual sessions.

Self-Published or Publisher? What Changed With Gift Mindset

Renée has written three books: Limitless Leadership, a collaborative book on leaders of influence, and Gift Mindset. She calls Gift Mindset her big book and her legacy book. She is proud of it because it is helping a lot of people.

At its heart, she says, it is about a trait we all need in life and leadership: being open to unwrapping the gifts in challenges and successes, and sharing them.

Why she chose a publisher this time

I asked about the biggest difference between publishing Limitless Leadership herself and going with a publisher for Gift Mindset. Her first answer: there is no right or wrong. You have to feel and know your strategy.

A publisher approached her about Limitless Leadership. She did not know much about the difference then and says she was not ready. She does not regret self-publishing it.

With Gift Mindset, she felt the book was bigger. She wanted distribution through bookstores and airports, and global scale. There is also an audio book. Her publisher and the team have been very supportive, helping with promotion, marketing and ideas. But a big part of it, she says, is the distribution. Limitless Leadership got into three stores she walked into with a box of books. Gift Mindset has global reach.

The message decides the market

The message mattered too. Gift Mindset has a very broad market. It sits under motivation, leadership, career, personal development and personal growth. Limitless Leadership would probably have sat under leadership alone.

I suggested that this often happens when you elevate your message and decide it is time to amplify your practice. Renée said I had hit the nail on the head.

What the publicity added

The publicity around Gift Mindset was a lot of work, Renée says, but they will do it again. It included radio, TV, newspapers and magazines. It helped her create a lot of intellectual property and get her message out.

What Mentoring Helped Her Sharpen

By this point in our conversation I wanted to know what had worked best from the methodology I teach: expert influence, leads from the stage, newsletter distribution, building the tribe and community, and social media content and lead generation.

Renée said the advice had been “absolute gold”. As with anything, she added, some things she has embraced and some she is not ready for. Here is what she highlighted.

Narrow down and go back to the basics

A big thing she credits our work with is helping her narrow down and go back to the basics. Recently we talked through some things that were not working. Her words: “I was overthinking it.” The answer was to go back to basics and make sure she had the right tribe.

Positioning and self-worth

The importance of positioning was another big lesson. So was “really understanding my self-worth and having currency around that.”

If this is a challenge you recognise, Melissa Lithgow shares her pricing and positioning lessons in another episode of the show.

Always get something back when you speak

When many of us start out speaking, Renée says, we do a lot of “busking”. She learned to make sure she gets something back. That might be people to add to her list, or the chance to go into a client for a further conversation. She always has something to offer as a bit of a hook, while staying in service and keeping an abundance mentality.

For more on speaking with a clear offer, listen to Lois Creamer on speaker positioning.

Ask for help, and let your support change

Renée has always found it hard to ask for help because she is so focused on helping others. She says the answer is having the right support around you, and being open to that support changing. Too often we assume the amazing people around us are permanent.

She had written about this that day. Her support network has almost flipped in the last two years. There were no fallouts, just different priorities attracting different people.

Dr Michelle Gibbings makes a similar point about support in her conversation on building a practice that lasts.

Build the Tribe That Hires You

Building the tribe was another key lesson for Renée. She referred to the 15 and the 150 I talk about, and said the 15 has changed a lot for her.

When you deliver a lot, you can build great relationships with participants. The trap is that you may not be nurturing the right relationships, the ones outside the workshop. Renée speaks to HR and the other people she is meant to, and those relationships are strong. But many participants also reach out. So she has a tribe of the people she delivers to. As I had mentioned, she also needs a tribe of the people who bring her in.

Participants are not always buyers

This is one of the most common things I see. A consultant tells me they have lots of people on their database. I ask where they came from, and the answer is often: they were participants in a workshop.

That is lovely, but it is a long-term relationship. It might be five or ten years before those people are in a role with any influence over a buying decision. They are still worth keeping on your list. If you later go to the public market with one-day workshops, for example, particularly once you are past the half-million revenue mark and have the positioning and leverage, that list becomes useful.

It is also an easy trap, because it feels good. They love you, and you are in service. Renée agreed. She said her biggest learning in the three months before we spoke was to get more strategic, because it is easy to deliver to the user and forget to ask who else you should be talking to.

Ask who else you should be talking to

Years ago, Renée asked someone, “Who would you refer me to?” They named a person in another organisation. That person became her biggest client.

For Renée, it can simply be a direct question about who else you should be talking to.

The visibility you lose when you deliver virtually

Renée raised a gap she had realised only recently. In an office, clients run sessions in training rooms, and HR or the CEO may walk in. Virtually, you do not have that networking, or almost business development.

You might run a four, five or six hour program, run it again two weeks later, and coach in between. You are not necessarily in front of the decision makers regularly. Renée says, “I reckon there’s something in that.”

I added that you are not visible in the corridors or the tea room. Renée said consultants, trainers, coaches and speakers miss those informal conversations too.

Renée’s Advice for Consultants Who Want to Elevate Their Practice

I asked what Renée would say to someone a year or two into their practice who looks at her and thinks, “I want to create something like that,” whether that is a big-scale book or work with household-name organisations. Her advice came in three parts.

Know your purpose and the problem you want to solve

It starts with knowing your purpose and motivation, Renée says. When someone tells her they are leaving to earn a certain amount and not have a boss, she believes they will not be successful. Her question is: what problem do you want to solve? Start there, and use that motivation to fuel you forward.

She listens for what she calls towards and away language. “I don’t want a boss, I don’t want a salary, I don’t want to go into the city” is away language. Her response is simple: what do you want? If you cannot answer that, she says, you are not ready.

Do what lights you up

Running a practice is clunky and wobbly, Renée says, and we all know it. Her advice is to do what lights you up. Do not go into something just because you are good at it. Go into something you are good at and enjoy.

She tells me she would not have got through the pandemic if she did not love delivery, connecting, making a difference and seeing people grow.

I agreed. It is easy to start a practice because you do not want to go into the city for work. You have to really love it.

Let your purpose evolve

Here is the big tip: be open to your trajectory and purpose slightly changing. Renée’s did. At the start, hers was about growing others. Now it is bigger. If she had a one-liner, it would be making workplaces better places to work, and helping people realise and achieve what is possible. She could not have said that in those words ten years ago. It is broad, but everything she does fits under it.

She believes workplaces are broken and that this has been under the surface for about 10 years. She calls the so-called great resignation the great rejuvenation, or the big awakening, and thinks it is amazing. Good workplaces will go to the next level. The ones that are not there need to do some work. Recent upheaval, she says, has exposed the elephant in the room.

Workplaces and practices with big, real purposes that they adhere to congruently will get through, Renée believes, because their vision is their boss.

Renée’s Vision for Her Practice

When I asked about her dream practice, Renée said she is very big picture and creative. In five years she sees the Gift Mindset as part of workplace cultures all over the world. She says she can actually see it.

She sees herself with a bigger team and moving more towards a business model, running the 12 gifts, which she also calls the 12 skills of a Gift Mindset. She also sees more collaboration across businesses and industries, which she feels is missing.

Asked when she would retire, she said she never will. She has so much to do and so much to share, and she feels she is on the tip of it. I think she is just warming up too.

Where to Find Renée and the Gift Mindset Resources

Renée directs listeners to her website, reneegiarrusso.com. Under resources you can choose what to read, watch or listen to, and the Limitless Leaders Podcast is there.

At giftmindset.com, she says you can download infographics, posters and interviews for free. There are also audio book resources. If you get Gift Mindset on audio, you can download walkthrough worksheets to work through the audio book.

About Renée Giarrusso

Renée Giarrusso is a communication, leadership and mindset expert, the founder of RG Dynamics, a Melbourne-based consultancy, and the host of the Limitless Leaders Podcast. She is the author of Gift Mindset. According to the book’s website, its 12 gifts are growth, resilience, empathy, forgiveness, change, courage, curiosity, optimism, connection, contribution, gratitude and re-energising.

Frequently Asked Questions

What is the Gift Mindset?

Renée Giarrusso describes it as being open to unwrapping the gifts in challenges and successes, and sharing them. Gift Mindset is the title of her book, and she calls it her legacy book. Its 12 gifts are listed on the book’s website.

Should a consultant self-publish a book or use a publisher?

Renée says there is no right or wrong. You need to know your strategy. She self-published Limitless Leadership because she was not ready for a publisher. She chose a publisher for Gift Mindset to gain distribution through bookstores and airports, global reach and marketing support.

Why aren’t workshop participants always your buyers?

Participants often love your work but may not hold a buying role for five or ten years, as I explain in the episode. Renée says you need a tribe of the people who bring you in, as well as the people you deliver to.

How do you ask for referrals as a consultant?

Ask a direct question. Years ago, Renée asked someone who they would refer her to. They named a person in another organisation, who became her biggest client.

What do you do when virtual delivery keeps you away from decision makers?

Renée does not prescribe a fix. She names the gap: without office corridors and training rooms, consultants miss informal business development. Separately, she says her biggest recent learning was to get more strategic about who else she should be talking to.

How do you know if you are ready to start a consulting practice?

Renée starts with purpose. Know what problem you want to solve and what you want, not only what you want to leave behind. If you cannot answer what you want, she says, you are not ready. She also advises doing work you are good at and enjoy.

Can your purpose change as your practice grows?

Yes. Renée says to be open to your purpose slightly changing. Hers began as growing others and is now making workplaces better places to work and helping people realise and achieve what is possible.

Conclusion

If you are asking how to grow a consulting practice, Renée Giarrusso’s answer in this conversation is less about doing more and more about choosing well. Keep your message steady. Pick the publishing path that suits your strategy. Go back to the basics when something is not working. Know your worth, and build the tribe that actually hires you.

Her starting point is purpose. Know the problem you want to solve, do work that lights you up, and stay open to your purpose growing as you do.

Work With Jane Anderson

If Renée’s story resonated with you, here are some ways to take the next step:

  • Women With Influence: Join a community of B2B women consultants, coaches and advisors building world-class practices.

  • Grow With Influence: Work with Jane on conviction, communication and commerciality, the framework behind a practice that grows by design.

  • Toolkit scorecards: Take a free three-minute scorecard to see where your personal brand, marketing and sales may be holding your practice back.

  • Book a call: Not sure where to start? Talk with Jane about which next step fits your practice.

 

Key Takeaways from Today’s Episode:

 

Full Show Transcript:

 


Most of the guests interviewed are current or alumni members of the Women With Influence community. Click here to find out more

Previous
Previous

Episode 68- How to Start a Coaching Business While Working Full Time: Jessica Schubert's Staged Path

Next
Next

Episode 67- How Emma McQueen Builds Her Email List with a Newsletter and Small Events