Insights

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The Power of Expertise & Empathy in Your Culture of Care

When it comes to your practice of business, a culture of care is simply the idea that the focus of your work is on your relationships – both internal and external – rather than the transaction of the work alone. Moreover, this culture of care drives your overall purpose.

There are many ways to create a culture of care in your practice, but one excellent way is by combining expertise and empathy.

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Mindset for A Customer for Life

Keeping a customer for life is a vital part of building your business. And creating a culture of care in your business is a vital part of creating a customer for life. We do that by treating customers as if they are going to be in your business and in your life for a very long time. Even if they don’t, at least have the mindset that they will change the culture and behaviour of those in your practice, especially you.

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ChatGPT – Impacts for the Future of Thought Leadership

Many experts, consultants and thought leaders who rely on content creation in their work wonder what impact ChatGPT and AI will have. Expert opinions are mixed, but Josh Bersin, founder of Bersin by Deloitte, welcomes ChatGPT and AI due to its ‘enormous possibilities’ while acknowledging that we can’t yet ‘fully predict the impact’.

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[Be Exceptional] Shining the Light on Leadership, Change and Strategy Advisor, Facilitator, Executive Coach, Susanne Le Boutillier

What I love most about Susanne is her ability to see the path of least resistance through complexity and uncertainty for her clients. Her thought leadership is deep and thorough and helps her clients, whether they are leaders, teams or organisations, to navigate some of the most uncertain times they have ever experienced. As an executive coach and facilitator she balances warmth, empathy and strategy so beautifully. We all need a Susanne in our corner!

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Always Get the Name of the Dog: How Knowing Your Clients Makes You a Better Consultant

One of the most foolproof ways when learning how to become a better consultant is to get to know your client. This is not coming from a place of being nosy, but from being interested. Knowing more about them will help you to tailor your offer and solve their problems. And the only way to find out this key information is by having conversations with them – they have all the answers!Here are some tips for how to get to know your clients!

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[Be Exceptional] Shining the Light on Employee Experience Consultant, Melanie Marshall

Translating and working between strategy and operations is Melanie Marshall’s thing, so think of her as like a personal trainer and coach for closing the gap between reality and vision.

Life is too short to be stuck in organisations where we can't add value, or feel like we're always in the losing team. As an adaptive culture expert and employee experience consultant, she loves growing people and improving how they work.

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[Be Exceptional] Shining the Light on Workplace Crisis Strategist & Training Facilitator, Maureen Kyne

Meet Maureen Kyne, Workplace Crisis Strategist & Intervention, Speaker, Director & Training Facilitator

Maureen is a leading authority in workplace bullying, sexual harassment and discrimination. With qualifications and a career spanning nursing, manufacturing, construction, transport, HR, IR & WHS, she brings wide-ranging experiences to support organisations and leaders.

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Why Using Daily Huddles in your Consulting Practice Matter

A daily huddle is just a colloquially way to refer to a daily check-in meeting for your team. But it is widely acknowledged to be a system for communicating expectations for the day, giving feedback, answering questions and measuring the progress of a team’s work.

In general, it lets you review what happened yesterday and plan for what’s expected to happen today.

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[Be Exceptional] - Shining the Light on Grief Counselling Expert, Cait Wotherspoon

Cait Wotherspoon is a grief and bereavement counselling expert and conference keynote speaker. With over 40 years of experience she’s helped thousands of people unravel the twists and turns of grief. Cait assists them to rediscover the joy in their life while living alongside grief. She provides the tools to create a new life without their loved ones.

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