For those of us running practices or businesses that sell more expensive services or products, I believe that it’s the 150 ‘true fans’ or loyal customers or clients that are needed to answer the question, ‘how to build a loyal customer base’.

How a business coach can help you grow your online business.

Meet Samantha Rush, decision making expert, speaker, facilitator, consultant and coach for small businesses and organisations of all sizes and industries. Her super power is helping the embrace expert decision making within their own organisations.

Read on to find out more.

If you’re using your speaker bio as an introduction to your keynotes, you’re doing yourself a disservice. They’re not the same thing — and they don’t have the same impact! Read on to find out more. 

Meet Kylee, a change management facilitator, specialising in sustainable behaviour changes for both individuals and teams. With a track record for results, she has a long list of happy clients who have achieved their goals. She uses her skills as a leadership expert and leadership keynote speaker to achieve incredible outcomes for her clients.

Closed loop communication with your team leads to trust, reduced errors, reduced stress and less confusion. All good things! Here’s how to use closed loop communication in your practice.

As an HR expert focused on technology, Sarah Childs Moore, has successfully managed and delivered multiple HR technology projects, ranging from procurement and change management to service delivery and candidate experience, across various sectors and geographies. She thrives on collaborating with diverse and cross-functional teams, leveraging her strong communication, stakeholder management, and problem-solving skills.

Read more about Sarah here.

Alessandra Edwards is a leading expert in the DNA of performance and well-being, dedicated to empowering high-performing leaders to harness their genetics and biology for optimal health and vitality.

Read on to find out more!

What we can learn from a Daniel Craig lookalike about how to deal with imposter syndrome?

Read on to find out!

Meet Carolyn Shaw, ex-finance geek turned inclusionary leadership educator.

Carolyn is a talent expert — focused particularly on helping to empower the development and acquisition of talent for the clients she works for.

Read on to find out more.

When it comes to your practice of business, a culture of care is simply the idea that the focus of your work is on your relationships – both internal and external – rather than the transaction of the work alone. Moreover, this culture of care drives your overall purpose.

There are many ways to create a culture of care in your practice, but one excellent way is by combining expertise and empathy.

Rita is deeply passionate about helping individuals and teams elevate their performance so they can feel a greater level of fulfilment. When the client can define and achieve this level of fulfilment, everything works better.

Keeping a customer for life is a vital part of building your business. And creating a culture of care in your business is a vital part of creating a customer for life. We do that by treating customers as if they are going to be in your business and in your life for a very long time. Even if they don’t, at least have the mindset that they will change the culture and behaviour of those in your practice, especially you.

What I love most about Julia is her commitment and deep empathy for her coaching clients. She has the advantage of lived experience, which she combines with her thought leadership and innovation to help propel and prepare them for their careers in the future of their work.

Many experts, consultants and thought leaders who rely on content creation in their work wonder what impact ChatGPT and AI will have. Expert opinions are mixed, but Josh Bersin, founder of Bersin by Deloitte, welcomes ChatGPT and AI due to its ‘enormous possibilities’ while acknowledging that we can’t yet ‘fully predict the impact’.

What I love most about Susanne is her ability to see the path of least resistance through complexity and uncertainty for her clients. Her thought leadership is deep and thorough and helps her clients, whether they are leaders, teams or organisations, to navigate some of the most uncertain times they have ever experienced. As an executive coach and facilitator she balances warmth, empathy and strategy so beautifully. We all need a Susanne in our corner!

One of the most foolproof ways when learning how to become a better consultant is to get to know your client. This is not coming from a place of being nosy, but from being interested. Knowing more about them will help you to tailor your offer and solve their problems. And the only way to find out this key information is by having conversations with them – they have all the answers!Here are some tips for how to get to know your clients!

Translating and working between strategy and operations is Melanie Marshall’s thing, so think of her as like a personal trainer and coach for closing the gap between reality and vision.

Life is too short to be stuck in organisations where we can't add value, or feel like we're always in the losing team. As an adaptive culture expert and employee experience consultant, she loves growing people and improving how they work.